Try before you buy
We offer a 24-hour free trial so you can confirm the service works on your setup before paying. We encourage every new customer to use it.
Refund eligibility
If you experience a technical problem we cannot resolve, contact us and we will work with you in good faith, which may include a refund of the unused portion of your plan.
How to request
Email help@supportiptv.ca with your order details and a description of the issue. We respond quickly.
Exclusions
Refunds do not apply where the issue is caused by your own internet connection or device, or by use that breaches our Terms of Service.