Our promise to you
CAST IPTV is built to be the best value in Canadian streaming. You get premium, anti-freeze servers, true 4K quality, 54,000+ live channels and 240,000+ movies and series, all for a fraction of a cable bill. We are so sure you will be happy that we back your purchase with a full 7-day money-back guarantee.
If, within your first 7 days, the service does not live up to what we promised, tell us. We would rather earn a customer for years than hold onto a payment from someone we did not win over.
How the 7-day guarantee works
Your guarantee runs for 7 days from the moment your subscription is activated. During that window, if you hit a technical problem we cannot resolve together, you are entitled to a refund. It is that simple.
We always try to fix the issue first, because most problems are quick to solve, a setting on the app, a device tweak, or your network. If we genuinely cannot get you streaming smoothly, we will refund you.
Premium quality at a fair price
A lot of cheap IPTV services cut corners on server capacity, then buffer the moment a big game kicks off. We invest in load-balanced Canadian and international server lines with 99.9% uptime, so your stream stays smooth when it matters most.
When you compare what you pay against what you get, thousands of channels, a huge on-demand library, true 4K, a full EPG, and real bilingual support, CAST IPTV is premium service without the premium price. The 7-day guarantee is our way of letting you prove that to yourself, risk-free.
Try the free trial first
Before you pay anything, we invite every new customer to start with our 24-hour free trial. It is the full service, not a cut-down demo, so you can confirm the channels you want come through clearly on your own device and connection. Between the free trial and the 7-day guarantee, there is genuinely nothing to risk.
How to request a refund
Requesting a refund is easy and there is no runaround. Open a chat on our Live Support page or email help@supportiptv.ca with your order details and a short description of the issue. Our team responds quickly, usually within hours, and we handle every request in good faith.
A few fair conditions
So the guarantee stays fair for everyone, a few common-sense conditions apply. The 7-day window runs from activation. Refunds cover genuine service issues on our side; they do not cover problems caused by your own internet connection, an unsupported or misconfigured device, or use that breaches our Terms of Service. Reseller credits and custom bulk orders are handled separately, just ask us.
Outside the 7-day window we will still always try to help, and we treat long-standing customers generously, but the money-back guarantee itself applies to your first 7 days.